AGB

The owner of the EQUISOLV.EU online shop (hereinafter referred to as the Online Shop) is: RemedyBaltic OÜ, an Estonian limited liability company (registration code 16419184).

Validity of the sales contract, goods and price information.

The terms and conditions of sale apply to the purchase of goods from the Online Shop.
The prices of the products sold in the Webshop are entered in euros and are indicated with the products. The price is subject to a delivery charge.
The delivery charge depends on the location of the buyer and the delivery method. The delivery charge is displayed to the buyer when placing the order.
Information about the goods is provided on the Online Shop directly next to the goods.

Placing an order

In order to place an order, you must add the desired products to your shopping cart. In order to place an order, you must fill in the required fields and select the appropriate delivery method. The amount of the charge, which can be paid by invoice, will then be displayed.
The contract will enter into force as soon as the amount due has been credited to the account of the Webshop.
The payment on equisolv.eu is made in euros only.
In the event that the ordered goods cannot be delivered due to the expiry of the goods or for any other reason, the buyer will be informed as soon as possible and the money paid (including delivery costs) will be refunded immediately, but not later than 14 days after the notification.

Use of vouchers

One promotional voucher may be used per order.
We will share the vouchers on our Facebook group, and we may also send the vouchers by email.

Delivery

Estonia, Finland, Latvia.

The delivery time for shipments within the European Union is generally up to 7 working days from the entry into force of the contract of sale. Outside EU, delivery can take up to 14 calendar days.
In exceptional cases, the right of delivery is granted up to 45 calendar days. (For example extra large orders)

Right of withdrawal

After receipt of the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days.
Opened products cannot be returned!
The right of withdrawal does not apply if the buyer is a business.
In order to exercise the right of withdrawal within 14 days, the goods ordered may not be used in any other way than is necessary to ascertain the nature, characteristics and functioning of the goods in the same way as is allowed for testing the goods in a physical shop.
If the goods have been used for purposes other than those necessary to ascertain the nature, characteristics and functioning of the goods, or if the goods show signs of use or wear, the Online Shop shall be entitled to reduce the refundable amount in accordance with the reduction in the value of the goods.

In order to return the goods, a declaration of withdrawal from the purchase of the goods must be submitted and sent to the e-mail address info@remedybaltic.eu no later than 14 days after receipt of the goods.

The cost of returning the goods is borne by the buyer, unless the reason for returning the goods is that the goods to be returned do not correspond to what was ordered (e.g. wrong or defective goods).
The purchaser must return the goods within 14 days of the date of the application or provide proof that he has handed them over to the carrier within the aforementioned period.
Upon receipt of the goods to be returned, the online shop will reimburse to the purchaser immediately, but not later than 14 days after receipt of the request for withdrawal, all payments received from the purchaser under the contract.
The online shop may refuse to make refunds until it has received the return of the goods that are the subject of the contract or until the buyer has provided proof that it has returned the goods, whichever is the earlier.
If the purchaser has expressly chosen a delivery method other than the cheapest delivery method offered by the Online Shop, the Online Shop will not be obliged to refund the consumer any costs that exceed the costs associated with the usual delivery method.

The online shop has the right to withdraw from the sale and to demand the return of the goods from the buyer, if the price of the goods in the online shop is indicated significantly below the market price of the goods due to a mistake.

Right to lodge a complaint

In the event of a defect, the buyer has the right to contact the online shop within two months at the latest by sending an e-mail to info@remedybaltic.eu.
The online shop shall not be liable for any defects arising after the goods have been delivered to the buyer.
In the event of defects in the goods purchased from the Online Shop, for which the Online Shop is liable, the Online Shop will repair or replace the defective goods. In the event that the goods cannot be repaired or replaced, the Online shop will refund the buyer all the fees that were included in the sales contract.
The online shop shall respond to the complaint submitted by the consumer in writing or in a form that can be reproduced in writing within 15 days.

Direct marketing and processing of personal data

The online shop will use the personal data provided by the buyer (including name, telephone number, address, e-mail address, bank details) only to process the order and send the goods to the buyer. The online shop transfers personal data to companies providing transport services in order to deliver the goods.
The online shop sends newsletters and offers to the buyer's e-mail address only if the buyer has expressed his/her wish to receive them by entering his/her e-mail address on the website and has indicated his/her wish to receive direct mail notifications.

The purchaser may opt-out of receiving offers and newsletters by e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.

Dispute resolution

If the buyer has any complaints about the Online Shop, they should be sent by e-mail to info@remedybaltic.eu.
If the purchaser and the Online Shop are unable to settle the dispute by agreement, the purchaser may refer the matter to the Consumer Disputes Committee. You can read the terms and conditions of the procedure and submit an application here. The Consumer Disputes Committee is competent to settle disputes arising out of a contract concluded between the buyer and the Online Shop. The examination of the buyer's complaint by the Commission is free of charge.

The buyer may refer the matter to the European Union's consumer dispute resolution platform.